Refund Policy

Last updated: October 1, 2026

We want you to love your Nuria products. Each product comes with a satisfaction guarantee: if you are not satisfied, you can return it within the period below, counted from the day you receive your order.

Satisfaction guarantee by product

  • Nuria Korean Lifting Serum: 99-day money-back guarantee
  • Korean Collagen Night Mask: 30-day money-back guarantee
  • Nuria™ Anti-Aging Cream (All-in-One): 90-day money-back guarantee
  • Nuria Lymphatic Drainage – Natural Drops: 14-day money-back guarantee

If you don't see results, or simply change your mind, within this period, you can return the product and get a refund of the price you paid for it. Return shipping costs are your responsibility, unless the item you received was defective, damaged or incorrect.

How to request a return

To start a return, contact us at contact@nuria-store.com with your order number. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You will also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@nuria-store.com.