Shipping Policy
Last updated: October 1, 2026
At Nuria, every order is prepared with care. Below you'll find all the information about the processing, shipping and tracking of your order.
1. Shipping destinations
We ship to the United States and to the other countries offered at checkout. If your country does not appear at checkout, we don't serve it yet. Feel free to write to us: we regularly look into opening new destinations.
2. Processing time
Orders are prepared and shipped within 48 business hours after payment is confirmed.
Orders placed on a weekend or public holiday are processed the next business day. During busy periods (holiday season, promotions), this time may be slightly longer; we will let you know by email if so.
3. Delivery time
Once your order has shipped, allow 6 to 12 business days for delivery, depending on your destination.
This time is an estimate and starts from shipment, excluding weekends and public holidays. It may occasionally be affected by events beyond our control (weather, strikes, customs checks, carrier peak periods).
In any case, your order will be delivered within a maximum of 30 days from the confirmation of your order.
4. Shipping costs
Shipping is free on all orders to the United States.
For other destinations, shipping costs are calculated automatically and displayed before you confirm your order.
5. Customs and taxes
You will not have any additional fees to pay when your package is delivered.
6. Tracking your order
As soon as your order ships, you'll receive a confirmation email containing your tracking number and a link to follow your package.
Tracking may take 3 to 5 business days to update, while the package is taken over by the international transport network. A status that doesn't change right away is not a sign of a problem.
7. Shipping address
It is your responsibility to check that the address entered at checkout is correct. Nuria cannot be held responsible for a package that is lost or returned because of an incomplete or incorrect address.
If you notice a mistake, write to us within 12 hours of placing your order: we will do our best to correct the address before shipment.
8. Delayed, lost or damaged package
- Delayed package: if you haven't received anything after the stated delivery time, contact us. We will open an investigation with the carrier and get back to you quickly.
- Lost package: once the carrier confirms the loss, we will reship your order or refund it in full, as you prefer.
- Damaged package: let us know within 48 hours of delivery, with photos, so that we can offer you a solution.
9. Split shipments
If your order contains several items, they may be shipped separately and arrive on different dates, at no extra cost. Each package then has its own tracking number.
10. Contact us
A question about your shipment? Our customer service answers you Monday to Friday.
We are committed to replying within 24 to 48 business hours.
The Nuria team